Roadside HERO · San Francisco & San Mateo County
Flat tire help.
Your next step.
Get help with a flat tire and find out whether your spare is ready for the road.
Before you call.
- Tell us which tire is affected and where you are stopped
- Let us know if you have an inflated spare and wheel-lock key
- Confirm whether a tire change or towing is appropriate
Every vehicle and location is different. The service team can confirm what is available, the equipment needed, pricing and an estimated arrival time when you call.
Check the service regionFrom stuck to a plan
Here’s how it works.
Tell us where you are.
Your exact location, your vehicle and what happened. A few details help us understand the situation.
Know what comes next.
Confirm availability, pricing and an estimated arrival time on the call before you agree to service.
Make your next move.
Follow the agreed plan. For towing, tell us the destination you would like your vehicle taken to.
A little help. A way forward.
Let’s get your day
moving again.
Call with your location and vehicle details.
What to know before calling
Flat tire assistance: prepare for the right next step
Share the stopped location and say which tire is affected and whether an inflated, compatible spare is available.
Get to a safe stopping place
Avoid changing a tire on a narrow shoulder or beside moving traffic. Move only if the vehicle can be driven safely; use your hazard signals as appropriate.
Check spare and tools
Mention whether the spare is a compact temporary tire, whether you have a jack, and whether a locking lug-nut key is accessible. A missing key or unsuitable spare can turn a tire change into a tow.
Choose between tire change and tow
Sidewall damage, multiple flat tires, an unsafe position or damaged wheels may make towing a more appropriate option. Confirm tire and transport availability by phone.
Common questions about flat tire assistance
Can I drive on a completely flat tire?
Driving on a flat can damage the wheel and reduce control. Follow the vehicle manual and request assistance from a safe location.
What if I do not have a spare?
Tell the provider immediately and discuss towing or another suitable arrangement.
For immediate danger or injuries, contact emergency responders first. Other issues: review service areas or call to confirm options and a quote.
Call (415) 500-1203 ↗