Roadside HERO · San Francisco & San Mateo County
Car lockout.
Your next step.
Keys on the wrong side of the door? Ask about vehicle lockout assistance.
Before you call.
- Share the vehicle make, model and year
- Let us know where the keys are and whether the engine is running
- Have proof that you are authorized to access the vehicle
Every vehicle and location is different. The service team can confirm what is available, the equipment needed, pricing and an estimated arrival time when you call.
Check the service regionFrom stuck to a plan
Here’s how it works.
Tell us where you are.
Your exact location, your vehicle and what happened. A few details help us understand the situation.
Know what comes next.
Confirm availability, pricing and an estimated arrival time on the call before you agree to service.
Make your next move.
Follow the agreed plan. For towing, tell us the destination you would like your vehicle taken to.
A little help. A way forward.
Let’s get your day
moving again.
Call with your location and vehicle details.
What to know before calling
Vehicle lockout assistance: prepare for the right next step
Tell us the vehicle make, model and year, where the key is located and whether the engine is running.
Confirm safe access
Modern vehicles can have deadlocked doors, frameless windows and complex electronics. Describe the model and any visible damage so the technician can assess what tools are appropriate.
Bring ownership or authorization
Have identification and proof you are authorized to access the vehicle. Do not damage trim or glass trying improvised methods.
Know when to call emergency services
If a child, vulnerable person or animal is in immediate danger inside the vehicle, call emergency responders rather than waiting for a routine lockout appointment.
Common questions about vehicle lockout assistance
Can every car be unlocked without damage?
No technique is guaranteed for every design or condition. Ask what the provider can safely handle.
What should I tell the operator?
Vehicle model, exact location, key position, access restrictions and whether anyone is at risk.
For immediate danger or injuries, contact emergency responders first. Other issues: review service areas or call to confirm options and a quote.
Call (415) 500-1203 ↗