Roadside HERO · San Francisco & San Mateo County
Towing service.
Your next step.
When your car needs a lift. Ask about light-duty, local and flatbed towing for your vehicle.
Before you call.
- Tell us your vehicle make, model and condition
- Share your pickup location and preferred destination
- Confirm equipment, price and arrival estimate before dispatch
Every vehicle and location is different. The service team can confirm what is available, the equipment needed, pricing and an estimated arrival time when you call.
Check the service regionFrom stuck to a plan
Here’s how it works.
Tell us where you are.
Your exact location, your vehicle and what happened. A few details help us understand the situation.
Know what comes next.
Confirm availability, pricing and an estimated arrival time on the call before you agree to service.
Make your next move.
Follow the agreed plan. For towing, tell us the destination you would like your vehicle taken to.
A little help. A way forward.
Let’s get your day
moving again.
Call with your location and vehicle details.
What to know before calling
Towing service: prepare for the right next step
To arrange towing, describe vehicle condition, pickup address, destination and whether the car rolls and steers.
Pick the right transport method
The drivetrain, ground clearance, tires and steering condition affect which equipment can safely move a vehicle. A disabled car with locked wheels, collision damage or a low front bumper may need a different plan from an ordinary passenger vehicle.
Plan the pickup and destination
Give an exact pickup location, including street side, highway direction or garage level. Check destination hours and whether someone can receive the vehicle. If the vehicle is in a restricted lot, explain access and clearance.
Confirm before dispatch
Ask for an itemized quote, mileage rules, appropriate equipment, arrival estimate and payment method. Avoid assuming that storage, after-hours release or a return trip is included.
Common questions about towing service
Can you tow a car from a parking garage?
Access depends on ceiling height, ramps and the vehicle condition. Share the garage entrance and clearance before a provider commits.
Does a car need a flatbed?
Not always. Vehicle design and damage dictate suitable equipment; confirm the method for your specific vehicle.
For immediate danger or injuries, contact emergency responders first. Other issues: review service areas or call to confirm options and a quote.
Call (415) 500-1203 ↗